Desert Breeze Transportation Refund Policy

At Desert Breeze Transportation, we strive to provide reliable and exceptional transportation services. However, we understand that circumstances may arise where refunds are necessary. Please review our refund policy below:

1. Cancellations by Customers:

• More than 24 Hours Before Service:
  If you cancel your reservation more than 24 hours before the scheduled service, you are eligible for a full refund.
• Less than 24 Hours Before Service:
  Cancellations made within 24 hours of the scheduled service will result in a 50% refund.
• No-Show:
  If you fail to show up for your scheduled service without prior notice, no refund will be issued.

2. Cancellations by Desert Breeze Transportation:

• In the rare event that we cancel your reservation due to unforeseen circumstances (e.g., vehicle breakdown, extreme weather, or safety concerns), you will receive a full refund or the option to reschedule at no additional cost.

3. Service Disruptions:

• If your transportation service is disrupted due to factors within our control (e.g., driver error, vehicle issues), we will issue a partial or full refund based on the severity of the disruption.
• If the disruption is caused by factors beyond our control (e.g., traffic, road closures, natural disasters), refunds will be evaluated on a case-by-case basis.

4. Refund Processing:

• Refunds will be processed within 7-10 business days and issued to the original payment method used during booking.
• Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. How to Request a Refund:

To request a refund, please contact our customer service team at:

• Email: [email protected]
• Phone: [Insert Phone Number]
• Include your booking confirmation number and reason for the refund request.

6. Non-Refundable Services:

• Certain services, such as discounted or promotional bookings, may be non-refundable. These terms will be clearly stated at the time of booking.

7. Changes to This Policy:

Desert Breeze Transportation reserves the right to update or modify this refund policy at any time. Customers will be notified of any significant changes.

Contact Us:

If you have any questions about our refund policy, please reach out to us at:
Email: b[email protected]
Phone: (505)203-8017