Booking and Cancellations
- Advance Booking: We recommend customers book at least 24 hours in advance to guarantee availability.
- Cancellation Policy: Cancellations are allowed up to 2 hours before the scheduled ride without penalty. Late cancellations may incur a fee.
- Luggage and Vehicle Capacity: Customers are allowed 2 suitcases and 1 carry-on per passenger. Our vehicles can accommodate up to 6 passengers per SUV.
Conduct and Safety
- Prohibited Items: Smoking, alcohol, and illegal substances are not permitted in the vehicle.
- Seat Belts: All passengers must wear seat belts at all times during the ride.
- Respectful Behavior: Customers are expected to treat drivers and vehicles with respect. Disruptive behavior may result in the termination of the ride without a refund.
- Damage or Cleaning Fees: Customers are responsible for any damage to the vehicle or for excessive cleaning required after the ride.
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